Frequently Asked Questions
Frequently Asked Questions | Marana Plumbing Pros
Welcome to the Frequently Asked Questions page for Marana Plumbing Pros. We know that plumbing issues can be confusing and stressful for homeowners and business owners in Marana Arizona. Whether you are dealing with a sudden emergency at your home in Dove Mountain or planning a renovation in Picture Rocks, you likely have questions about the process, the technology, and the best solutions for your property.
We have compiled this extensive guide to answer the most common inquiries we receive about our plumbing services. Our goal is to provide you with clear, helpful information so you can make educated decisions about your home’s infrastructure. We are the trusted plumber near me that Marana residents rely on for honesty and technical expertise. If you do not see your specific question listed here, please contact us directly. We are always ready to assist you.
General Plumbing Questions
What areas do you serve?
We are proud to be a locally focused business. We serve the entire Marana Arizona community. Our service area extends to all neighborhoods within the region, including Picture Rocks, Dove Mountain, Gladden Farms, Continental Ranch, and Avra Valley. We also cover zip codes 85653, 85658, 85652, and 85743. We are the local plumber dedicated to maintaining the health and safety of our community’s water systems.
Do you offer emergency plumbing services?
Yes, absolutely. We know that plumbing disasters do not adhere to a convenient schedule. We operate as a 24 hour plumber to ensure that you have access to help when you need it most. Whether it is a burst pipe in the middle of the night or a sewage backup on a holiday, we are the emergency plumber near me that you can count on. We offer 24 7 plumbing help because mitigating water damage requires a fast response.
How do I find a reliable plumber?
Searching for how to find a plumber can be daunting. We recommend looking for a plumbing company with a strong local presence and a reputation for technical excellence. You should look for a team that offers full service plumbing, from minor repairs to major installations. At Marana Plumbing Pros, we strive to be the best plumber for families by prioritizing cleanliness, clear communication, and quality workmanship. We do not use high pressure sales tactics; we simply provide expert solutions.
Why is my water pressure low?
Low water pressure can be caused by several factors. It might be a localized issue, like a clogged aerator on a faucet or a failing cartridge in a shower valve. However, if the pressure is low throughout the entire house, it could indicate a more serious problem. This includes a failing pressure regulator, a hidden underground water line leak, or old galvanized pipes that have corroded and restricted water flow. We can perform a plumbing inspection to diagnose the root cause and provide the appropriate pipe repair or replacement.
Do you handle commercial plumbing?
Yes, we are an experienced commercial plumber. We understand the unique needs of businesses in Marana Arizona. From restaurants requiring grease trap maintenance to office buildings needing restroom repairs, we handle it all. We offer same day drain cleaning and fast fixture repairs to minimize downtime for your business. We are equipped to handle the higher usage demands of commercial systems.
Emergency Plumbing and Safety
What should I do if I smell gas?
WARNING: If you smell gas or suspect a gas leak, go outside call 911 immediately as this is a serious emergency that needs urgent attention. Do not use any electrical switches, light switches, or phones inside the building.
Once the emergency services have turned off the gas and declared the area safe to approach, you can contact us. We act as your emergency gas plumber to locate the leak and perform the necessary gas line repair. We pressure test the system to ensure it is sealed and safe before service is restored.
What is considered a plumbing emergency?
A plumbing emergency is generally any situation that causes immediate property damage or poses a health risk. This includes:
- Burst Pipes: Uncontrolled water flooding your home.
- Sewage Backups: Wastewater coming up through drains or toilets.
- Gas Leaks: A potential fire or health hazard.
- No Water: A complete loss of water service.
- Water Heater Failure: Leaking tanks or scalding water issues.
If you are facing any of these issues, do not wait. Contact our fast response plumber team immediately.
My pipe burst! What should I do before you arrive?
The first step is to stop the flow of water. Locate your main water shut off valve. This is usually located where the water line enters your home or near the street in a utility box. Turn the valve off (clockwise). If the leak is isolated to a specific fixture, like a toilet or sink, use the isolation valve located under the fixture. Once the water is off, open the lowest faucet in your home to drain the remaining water from the lines. Then, wait for our emergency plumber for burst pipe services to arrive.
Drain Cleaning and Sewer Services
Why is my drain slow?
A slow drain is usually the result of a partial blockage. In the bathroom, this is often caused by hair and soap scum. In the kitchen, grease and food particles are the likely culprits. Over time, these materials build up on the pipe walls, narrowing the passage for water. If left untreated, a slow drain will eventually become a complete clog. We offer drain cleaning near me to remove these buildups and restore full flow.
Can I use chemical drain cleaners?
We strongly advise against using liquid chemical drain cleaners. These products rely on caustic chemicals that generate heat to dissolve clogs. While they might work on minor blockages, they can damage your pipes. They can eat away at plastic pipes, corrode older metal pipes, and damage rubber seals. Furthermore, if the chemical fails to clear the clog, it stays in the pipe, creating a hazard for the plumber who eventually fixes it. Professional drain cleaning is a safer and more effective solution.
What is hydro jetting?
Hydro jetting is an advanced method of sewer drain cleaning. It uses high pressure streams of water to scour the interior surfaces of your pipes. Unlike a traditional snake that just punches a hole in the clog, hydro jetting removes the debris completely. It washes away grease, scale, sand, and roots. It is the most effective way to handle a main line blockage or a stubborn kitchen sink clog.
How do I know if I have roots in my pipes?
Root intrusion is a common issue in Marana Arizona and Picture Rocks. Thirsty desert plants send roots seeking moisture, and they often find it in sewer lines. Signs of root intrusion include frequent clogs, gurgling noises from toilets, and backups in lower drains (like showers) when you flush the toilet. We use video camera inspection tools to see inside your pipes. If we find roots, we can use rooter machines or hydro jetting to cut them out and clear the line.
What should I do if my toilet is overflowing?
An overflowing toilet is a panic inducing situation. First, take the lid off the tank and push down the flapper valve (the rubber piece at the bottom) to stop water from entering the bowl. Then, turn off the water supply valve located on the wall behind the toilet. Do not flush it again. Contact us for overflowing toilet help. It could be a simple clog in the trap or a blockage in the main sewer line.
Water Heater Repair and Installation
How long does a water heater last?
The average lifespan of a traditional tank water heater is about 8 to 12 years. Tankless units can last up to 20 years with proper maintenance. In Marana Arizona, the hard water can shorten these lifespans if the units are not flushed regularly. If your unit is over 10 years old and requires frequent repairs, it is likely time for water heater replacement.
Should I repair or replace my water heater?
This depends on the age of the unit and the cost of the repair. If the unit is relatively new and the issue is minor, like a failed heating element or a thermocouple, water heater repair is the best option. However, if the tank itself is leaking, it cannot be repaired and must be replaced. Also, if the repair cost is more than 50% of the cost of a new unit, we typically recommend replacement. We provide honest assessments to help you make the right choice.
What are the benefits of a tankless water heater?
Tankless water heaters heat water on demand rather than storing it in a large tank. The benefits include:
- Endless Hot Water: You never run out of hot water, even with back to back showers.
- Energy Efficiency: You do not pay to heat water you are not using.
- Space Savings: The units are small and wall mounted.
- Longevity: They typically last longer than tank models.
We are your tankless water heater install expert. We can evaluate your home in Marana to see if a tankless retrofit is right for you.
Why is my water heater making a rumbling noise?
A rumbling or popping noise is usually caused by sediment buildup in the bottom of the tank. In Marana, minerals in the water settle and harden into a rock like scale. When the burner heats the water trapped under this sediment, it creates steam bubbles that pop. This reduces efficiency and can overheat the tank structure. We offer water heater maintenance, including tank flushing, to remove this sediment.
Why do I have no hot water?
If you have no hot water, the cause depends on the type of unit. For electric heaters, it could be a tripped breaker or a burned out heating element. For gas heaters, it is often a pilot light that has gone out or a faulty gas control valve. Our water heater repair same day technicians can troubleshoot the issue and get your hot water running again quickly.
Pipes, Water Lines, and Leak Detection
How can I tell if I have a hidden leak?
Hidden leaks can cause significant damage before they are discovered. Signs include:
- High Water Bills: An unexplained increase in usage.
- Mold or Mildew: Musty smells or visible growth on walls.
- Water Meter Movement: If the meter is spinning when all water is off.
- Warm Spots on Floor: This can indicate a slab leak.
- Sound of Running Water: Hearing water flow when taps are closed.
We provide professional leak detection using advanced technology to find the exact location of the pipe leak repair needed.
What is a slab leak?
A slab leak occurs when a water line running beneath the concrete foundation of your home breaks or develops a pinhole leak. This is common in Marana Arizona due to shifting soils and copper pipe corrosion. Slab leaks can cause structural damage and floor damage. We specialize in slab leak repair, often by rerouting the plumbing through the walls or ceiling to avoid breaking up the concrete floor.
What does repiping involve?
Repiping is the process of replacing the old, deteriorating water supply lines in your home with new, durable piping. This is often necessary for older homes in Picture Rocks with galvanized steel or polybutylene pipes. We are the best plumber for older homes needing this service. We replace the old pipes with PEX or copper, improving water pressure and water quality. We work carefully to minimize disruption to your drywall and finishes.
Why is there a wet spot in my yard?
A persistent wet spot in your yard, especially if it hasn’t rained, is a strong indicator of a main water line leak or an irrigation leak. If the ground is mushy or you see green grass growing in just one spot, you likely need underground water line repair. We can excavate and repair the broken section or perform a full water line replacement if the pipe is in poor condition.
Can you fix a pipe that burst in the wall?
Yes. A fix leaking pipe in wall job requires precision. We locate the leak, cut a small access opening in the drywall, remove the damaged section of pipe, and install a new piece with secure couplings. We test the repair thoroughly to ensure there are no more leaks before we leave.
Kitchen and Bathroom Fixtures
Why is my garbage disposal humming but not working?
If your disposal is humming but the blades are not turning, the flywheel is jammed. This often happens when a hard object like a bone or fruit pit gets stuck. Turn off the unit immediately to prevent the motor from burning out. You can try pressing the reset button on the bottom of the unit. If that doesn’t work, contact us for garbage disposal repair. Do not put your hand inside the unit.
What can I put down my garbage disposal?
You should avoid putting fibrous foods (celery, corn husks), starchy foods (potato peels, pasta), grease, oil, bones, and non-food items down the disposal. These items can cause jams or clog the drain line. If you need a garbage disposal jammed won’t turn fix, we can help. If the unit is old and leaking, we also offer garbage disposal replacement services.
Can you fix a running toilet?
Yes, a running toilet is one of the most common issues we see. It is usually caused by a worn out flapper valve or a faulty fill valve. A running toilet can waste thousands of gallons of water. We provide toilet clog repair and internal component replacement. If the toilet is old or cracked, we can perform a new toilet installation to upgrade your bathroom.
Do you install customer supplied fixtures?
Yes, if you have purchased a faucet, shower head, or toilet, we are happy to install it for you. However, we also carry a supply of high quality professional grade fixtures. When we provide the fixture, we can ensure its quality and compatibility with your system. Whether it is a kitchen faucet installation or a bathroom remodel plumbing project, we ensure it is installed correctly and leak free.
How do I fix a dripping faucet?
A dripping faucet is often caused by a worn out washer, O-ring, or cartridge inside the faucet handle. While this may seem like a small issue, the constant drip wastes water and money. We offer leaking faucet repair for all brands, including Delta, Moen, and Kohler. If the faucet is corroded or damaged beyond repair, we can recommend options for replacement.
Local Plumbing Issues in Marana Arizona
How does the desert climate affect my plumbing?
The extreme heat and dry air in Marana Arizona can impact your plumbing. Exposed pipes on the exterior of your home can degrade due to UV radiation. During the winter, even though it is a desert, temperatures can drop below freezing at night, causing exposed pipes to burst. We offer frozen pipe repair in winter and can insulate your outdoor pipes to protect them.
What can I do about hard water?
Marana has hard water, meaning it contains high levels of calcium and magnesium. This causes scale buildup in pipes, water heaters, and on fixtures. It can lead to help with rust colored water from taps and reduced appliance efficiency. We recommend installing a water softener or water conditioner. These systems remove the minerals, protecting your plumbing investment and providing better water for bathing and cleaning.
Why do I hear banging in my pipes?
This noise is often called “water hammer.” It occurs when fast moving water is suddenly stopped by a closing valve, sending a shockwave through the pipes. It can damage joints and cause leaks. We can install water hammer arrestors to absorb the shock and silence your plumbing. If you are hearing noisy banging pipes in walls, it is best to have it checked out before a pipe snaps.
Service and Maintenance
Do you offer maintenance plans?
Yes, preventative maintenance is key to avoiding emergencies. We offer plumbing maintenance services that include inspecting your water heater, checking water pressure, testing shut off valves, and inspecting drains. This helps us catch small problems before they turn into major expenses.
What is involved in a plumbing inspection?
A plumbing inspection is a thorough check of your home’s visible and accessible plumbing systems. We check for leaks under sinks, inspect the water heater for safety and efficiency, check toilet components, test water pressure, and inspect outdoor hose bibs. If you are buying a new home in Marana, a plumbing inspection before buying house is crucial to avoid inheriting expensive problems.
Why do you not offer free estimates over the phone?
We believe in honest and accurate assessments. It is impossible to diagnose a plumbing issue correctly without seeing it. A “quote” over the phone is often a guess that changes once the plumber arrives. We prefer to visit your property, inspect the issue thoroughly, and provide you with a fair and accurate assessment of the work required. We focus on providing value and quality rather than “cheap rates” that result in cut corners.
Do you guarantee your work?
We stand behind the quality of our craftsmanship. We are committed to your satisfaction. Our technicians are highly trained and take pride in their work. If you have any issues with a service we performed, simply contact us, and we will make it right. We aim to be the plumbing company you trust for life.
Contacting Marana Plumbing Pros
How do I schedule an appointment?
You can contact us to schedule a service call for routine maintenance, repairs, or installations. Our team is ready to assist you.
Do you work on weekends and holidays?
Yes, we serve as a weekend plumber and are available on holidays for emergency services. We understand that plumbing issues do not take days off, so neither do we. We are your dedicated after hours plumber.
What forms of payment do you accept?
We accept most major forms of payment. Please ask our technician or our office staff for specific details regarding payment options.
Technical Plumbing Questions
My dishwasher won’t drain. Is it the plumbing?
It is very likely related to the plumbing. The dishwasher drain hose connects to the garbage disposal or the sink tailpiece. If the disposal is clogged or if the air gap is blocked, the dishwasher cannot pump the water out. We provide dishwasher hookup plumber services and can diagnose if the issue is the appliance or the drain line. A common issue with new disposals is failing to remove the knockout plug, which prevents the dishwasher from draining.
What causes a sewer line to collapse?
Sewer lines can collapse due to age, shifting soil, or heavy root intrusion. In older homes in Picture Rocks, Orangeburg or clay pipes can deteriorate and crush under the weight of the earth. We perform sewer line replacement using durable PVC or HDPE materials that are resistant to crushing and roots.
Can you fix low water pressure in just the shower?
Yes. If the pressure is fine elsewhere but low in the shower, the issue is likely the shower head or the shower valve. Mineral deposits can clog the small nozzles in the shower head. We can clean or replace the head. If that doesn’t work, the issue may be the mixing valve inside the wall. We handle shower repair and valve replacement to restore your water pressure.
What is a pressure reducing valve (PRV)?
A PRV is a bell shaped valve located on your main water line. It reduces the high pressure from the municipal supply to a safe level (usually between 50 and 75 psi) for your home. High water pressure can damage appliances and cause pipe leaks. If you are experiencing water hammer or frequent leaks, we can check your PRV and replace it if necessary.
Do you install gas lines for outdoor grills?
Yes, we do. An outdoor gas line for grill connection is a great convenience. It eliminates the need for propane tanks. We can size and install the gas line from your meter or stub-out to your barbecue area. We ensure the installation meets all safety codes and is protected from the elements.
Conclusion
At Marana Plumbing Pros, we are dedicated to providing the highest level of service to the Marana Arizona community. We hope this FAQ page has answered your questions. From emergency water shut off assistance to complex kitchen remodel plumbing, we have the expertise you need.
If you have a question that was not covered here, or if you need to schedule a service, please contact us. We look forward to being your partner in maintaining a safe and comfortable home.
Service Areas
We are proud to serve Marana Arizona and the surrounding communities, including Picture Rocks. Our service area includes the following zip codes and nearby locations:
Zip Codes:
85653, 85658, 85652, 85743
Nearby Service Areas:
Picture Rocks, Avra Valley, Dove Mountain, Gladden Farms, Continental Ranch, Tucson.
Plumbing Pro Services
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Reliable plumbing solutions for residential and commercial needs. We ensure your pipes, drains, and fixures are working perfectly.
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Don’t gamble with your plumbing. We combine years of experience with modern technology to deliver lasting repairs and installations. Our team respects your time and your property.
- Fixture Installation
- Leak Detection
- Modern Diagnostics
- Drain Cleaning